Privacy & Cookie Policy

Last Updated: August 12, 2026

Thrive Vet Care respects your privacy and is committed to protecting the personal information you provide to us. This Privacy & Cookie Policy explains how we collect, use, disclose and protect personal information when you visit our website, contact our clinic or use our online services.

Thrive Vet Care operates in Alberta and handles personal information in accordance with Alberta’s Personal Information Protection Act (PIPA) and other applicable privacy laws.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Your name
  • Email address
  • Phone number
  • Pet’s name and information
  • Appointment requests
  • Messages or questions submitted through our website
  • Information you provide when communicating with our clinic by phone, text, email or online services

We may also automatically collect certain technical information when you visit our website, such as:

  • IP address
  • Browser and device information
  • Pages visited
  • Approximate location
  • Referring website
  • Website interactions and usage information

How We Use Your Information

We may use your information to:

  • Respond to questions and inquiries
  • Schedule and manage veterinary appointments
  • Communicate with you about your pet’s care
  • Send appointment confirmations and reminders
  • Provide information about our veterinary services
  • Improve our website and services
  • Measure website traffic and performance
  • Maintain the security and operation of our website
  • Meet legal, regulatory and professional obligations

We will only collect, use and disclose personal information for reasonable purposes.

Email and Text Communications

If you provide your email address or phone number, Thrive Vet Care may use this information to communicate with you regarding appointments, pet care, services or other communications you have requested.

Where required by law, we will obtain appropriate consent before sending promotional or marketing communications.

You may unsubscribe from marketing emails or request that promotional text communications stop at any time.

Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website function properly, understand how visitors use the site and improve our marketing.

Cookies are small files stored on your device when you visit a website.

We may use cookies for purposes such as:

  • Website functionality
  • Website analytics
  • Measuring traffic and visitor behaviour
  • Remembering visitor preferences
  • Measuring the effectiveness of advertising campaigns

We may also use third-party analytics and marketing tools, such as Google Analytics, Google Tag Manager or Google Ads.

These third-party services may collect information about your interaction with our website according to their own privacy policies.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

Third-Party Services

Thrive Vet Care may use third-party service providers to help operate our clinic and website.

These may include services used for:

  • Appointment scheduling
  • Pet communication and reminders, including PetDesk
  • Website hosting
  • Website analytics
  • Email or text communication
  • Online forms
  • Advertising and marketing
  • Payment or other clinic-management services

These providers may process personal information on our behalf where necessary to provide their services.

We take reasonable steps to work with service providers that appropriately protect personal information.

Sharing Personal Information

We do not sell your personal information.

We may disclose personal information where reasonably necessary to:

  • Provide veterinary services you request
  • Work with service providers acting on our behalf
  • Comply with legal or regulatory requirements
  • Protect the rights, safety or property of Thrive Vet Care, our clients or others

Protecting Your Information

We use reasonable administrative, technical and physical safeguards to protect personal information against unauthorized access, use, disclosure, loss or destruction.

However, no website, email system or electronic transmission can be guaranteed to be completely secure.

Retaining Personal Information

We retain personal information only for as long as reasonably necessary to provide our services, meet professional and legal requirements, resolve disputes and maintain appropriate clinic records.

When information is no longer required, we take reasonable steps to securely dispose of or anonymize it.

Accessing or Correcting Your Information

You may request access to personal information Thrive Vet Care holds about you or ask us to correct information that is inaccurate or incomplete, subject to applicable legal restrictions.

You may also withdraw consent to certain uses of your personal information where permitted by law.

Links to Other Websites

Our website may contain links to third-party websites or services.

Thrive Vet Care is not responsible for the privacy practices, security or content of websites operated by third parties. We encourage you to review their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy & Cookie Policy periodically to reflect changes to our website, technology, services or legal requirements.

The most recent version will be posted on this page with the updated date shown above.

Contact Us

If you have questions about this Privacy & Cookie Policy, how your personal information is handled, or would like to request access or correction, please contact:

Thrive Vet Care
#210, 960 Yankee Valley Blvd SE
Airdrie, Alberta T4A 2E4

Email: info@thrivevetcare.ca
Phone: 403-948-3619